The support that you will get from your cloud website hosting supplier is very important, regardless of whether you have pre-sales questions and you aren't a client yet, or you have a technical trouble with a current account. Timely and correct information about a question or a problem will save you a lot of time and efforts, not mentioning that this could often be an indicator that you are ordering from a real website hosting provider and not from a reseller. When you get a hosting account via a company that does not own its servers and it can't access them right away, it's likely that you'll wait for a couple of days in order to receive a response to any question, thus your sites may stay offline for quite some time. Alternatively, a company that provides different options for communication and has a support crew available at any time can assist you right away and help you limit or entirely avoid any kind of downtime and potential losses.

24/7 Customer Support in Cloud Website Hosting

Our cloud website hosting feature 24/7/365 pre-sales, customer and technical support, so no matter if you're inquiring for our services before you make a purchase or you are an existing client and you have any kind of question or some difficulty, you can contact us anytime, which includes holidays and weekends. We have numerous channels to get in touch with us - several phone lines worldwide for your convenience and live chat support for pre-sales, billing and general questions; e-mail messages and support tickets for more complex matters or any issues which require longer time to investigate and handle. In contrast to a number of other web hosting suppliers, our trouble tickets have a warranted max reply time of just 1 hour, thus whatever your trouble is, it will be resolved timely and you won't waste days in order to have something fixed.

24/7 Customer Support in Semi-dedicated Servers

Regardless of the semi-dedicated server that you pick, you are able to reap the benefits of our 24/7 support services even on public holidays. Your web sites will be available at all times and so will we. With various contact options, you can pick the most convenient approach to get in touch with us and inquire about our solutions in case you do not have an account yet, or request assistance in case you're already among our customers. You're able to give us a call, have a chat with a live consultant, send an e-mail or open a ticket from the Help section of your Hepsia website hosting Control Panel. The previous two options have a one-hour response time warranty, though it rarely takes more than 20 min to get assistance regardless of the nature of the issue. Using our customer and technical support services, we'll be available for you when you need us, not a couple of days after that.

24/7 Customer Support in VPS Servers

If you obtain a VPS server through our company, you will be able to use a couple of different means of communication to contact our Customer and Tech Support Departments. For pre-sales, billing and general matters, we now have several local telephone numbers in the United States of America, the UK and Australia as well as a live chat service. When you are a current customer and you're looking for help with a technical issue which requires longer time to analyze or resolve, you can open a ticket from your billing account or you can send an e-mail and we'll handle the issue and send you an answer within one hour. The answer time is guaranteed 24/7, including holidays and weekends, yet for most issues it takes no more than 30 mins to receive support. The support service covers the VPS as well as all pre-installed software it features, so if you'd like to have help with third-party applications, you'll be able to check the optional Managed Services upgrade that we offer.

24/7 Customer Support in Dedicated Servers

All of the dedicated server packages that we offer include 24/7 support via various methods of communication and with a 1-hour maximum response time guarantee. In case you want to find out more about the plans or you have various billing or general questions, you'll be able to phone one of the local numbers that we have worldwide or you could use our live chat support and speak with a live agent. For solely technical difficulties that need some help from a tech support person or an administrator, you will be able to open a support ticket from your billing Control Panel or you can send an e-mail message, as all these channels are more appropriate to track a given matter. The reply time for them rarely exceeds 30 mins, so you can forget all about waiting for a full day in order to receive help. Our support service is available for all of the server-related matters, which includes the pre-installed software. If you need assistance for third-party apps, you may consider acquiring the Managed Services upgrade that we supply for all of the packages.