A ticketing system is the most widely used correspondence medium that web hosting providers offer to their clients. It’s usually part of the billing account and is the very best way to fix a problem that takes a certain amount of time to examine or that needs to be forwarded to an administrator. In this way, all comments supplied by either side will be stored in the exact same place in the event that someone else needs to work on the given problem and the info in the ticket will be available to all parties. The drawback of deploying a ticketing system with most web hosting platforms is that it is separate from the web hosting Control Panel, which suggests that you’ll have to sign in and out of at least two accounts to execute some operation or to get in touch with the company’s help desk support staff. In case you’d like to administer a number of domains and each one is hosted in its own account, you will need to use even more accounts simultaneously. Moreover, it can take a substantial span of time for the provider to answer your ticket requests.

Integrated Ticketing System in Cloud Website Hosting

With a cloud website hosting from our company, you will never need to leave your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can seamlessly access any support ticket while you are browsing through your website files or changing different settings. The ticketing system is being closely monitored 24-7-365 by our tech support staff representatives and the ticket response time is no more than 60 minutes, but it seldom takes more than twenty minutes to receive assistance. In contrast to some other companies, we don’t charge more for using the ticketing system, so you can touch base with us as often as you want and request information in relation to any billing or technical problem. Besides, you can read a variety of informative articles, which will help you tackle the most commonly encountered obstacles yourself.

Integrated Ticketing System in Semi-dedicated Servers

In case you have opened a semi-dedicated server account with us and you would like to touch base with our tech support staff, you’ll be able to post a support ticket directly from your Hepsia Control Panel instead of using an entirely different support platform as you’ll need to do with most hosting companies out there. Our integrated ticketing system will enable you to open a new ticket without any efforts and to go through older tickets using a clever search filter. Moreover, you’ll be able to have a look at the applicable knowledgebase articles that our system will present to you in accordance with the problem category that you pick for your new ticket. You can carry out all of the abovementioned things without signing out of your Control Panel at any moment, so if you bump into any problem or have a question, you can get in touch with our support engineers and solve the specific problem within the hour using one support platform.