There're plenty of cloud website hosting companies out there, yet the majority of them are resellers that have minimal resources, particularly when it comes to support. A good way to distinguish them is the option to contact the company by phone. The level of support that you will have via this particular channel of communication will vary depending on the supplier - a few of them provide you with dedicated phone support, others offer general and customer support only because some matters are more time-consuming and it's a lot less difficult to be resolved with a support ticket, especially when the issue needs to be escalated. Still, it is good to find that you could always get in touch with your web hosting supplier since there're many small-scale issues that can be managed easily and in a timely manner through a phone call, not mentioning that you'll be able to get more information for the services even before you become a customer.

Phone Support in Cloud Website Hosting

Our cloud website hosting plans include telephone support 14 hrs per day even on public holidays, therefore if you don't have an account yet, you'll be able to call us and find out more about our services or if we'll meet the system requirements for your sites. For your benefit, we have local telephone lines in the United States of America, the United Kingdom and Australia, so you'll be able to contact the telephone number that is closer to you. In case you're an existing customer, we will assist you promptly with all of the general and billing issues and with various technical matters so as to save you time and efforts - we acknowledge the fact that often it is quicker to speak with a live person so as to get things done right away. Of course, some matters simply cannot be taken care of on the phone, so if this is the case you will have to employ our ticketing system.

Phone Support in Semi-dedicated Servers

When you need additional info about the semi-dedicated servers that we offer, you will be able to call one of the three support phone lines that we have around the world - in the U.S.A., the UK and Australia. In this way, you'll be able to check ahead of time whether our services will be suitable for your web sites. If you are already our client and you have a semi-dedicated account, you'll be able to reach us on the phone for fourteen hours daily about any kind of billing or basic issues. For entirely tech matters you'll need to take advantage of our ticketing system in order to communicate with our tech support because someproblems simply need additional time to be dealt with, still we will assist you on the phone with a lot of minor technical problems as well, saving you efforts and time.