Customer Support Channels

  • 1 hour ticket response time

  • A 60–Minute Support Ticket Response Time Guarantee

  • All your help requests will be responded to within maximum 1 hour after the trouble ticket or e–mail has been received. If your issue needs further assistance from an administrator, we’ll forward the trouble ticket or the email to the person in charge, in a timely manner and will leave a note to inform you that more time will be needed for finding the optimal solution. If you take advantage of the Managed Services package, any of the server management tasks included there will be executed whenever you prefer.

  • Top quality support service

  • A Top–Notch Customer Care Service

  • Should you require any help while using the Web Control Panel or with any of the applications that we have pre–installed on the server on your behalf, do not hesitate to reach our customer support team at any time through the ticketing system. Besides, should you require help administering your dedicated server, you can make use of our Managed Services package, which includes Operating System updates every week, software installation and troubleshooting procedures, server monitoring and rebooting services, data backup hard disk space, etc.

  • Intuitive help center

  • An Intuitive Help Section

  • Each dedicated server includes our charge–free Web Control Panel, which boasts a circumstantial knowledge base and a set of instructional video tutorials. Whenever you need assistance while working with the Web Control Panel, just press the Help or Videos buttons located in the top right corner.